Shipping & Delivery Policy

Last updated: 21 October 2026

Thank you for shopping with JJ's Custom Creations!

As many of our products are handmade or personalised, please read our production and delivery information before placing your order.

1. Order Processing & Production Times

Our standard turnaround time is up to 14 working days, excluding weekends and UK bank holidays.

This is the time allowed for preparing, personalising and producing your order before dispatch or collection.

Many in-stock items are completed sooner, often within a week.

During busy periods, particularly Christmas, we recommend ordering as early as possible.

Please note: Production time and delivery time are separate.

2. Delivery Options & Costs

Available shipping options and delivery charges are displayed at checkout before payment.

Delivery charges depend on the available shipping service and your order.

We currently offer delivery to destinations supported by our website's checkout.

3. Dispatch & Delivery

Once your order has been completed, it will be prepared for dispatch using the shipping service selected at checkout.

Delivery time is additional to our production turnaround.

Any delivery estimates shown at checkout relate to the shipping service and should be considered alongside the production turnaround.

If your order has a specific deadline, please contact us before purchasing to check whether we can accommodate it.

Any agreed delivery dates and your statutory rights remain unaffected.

4. Order Updates

Customers will receive an order confirmation after completing their purchase.

When an order has been dispatched, a dispatch notification will be sent using the contact details supplied at checkout.

Where tracking information is available, it may be included in your dispatch notification.

5. Local Collection

If local collection is available and selected at checkout, we will notify you when your order is ready.

Please do not travel to collect your order until you have received confirmation that it is ready.

Collection arrangements will be provided when appropriate.

6. Incorrect Delivery Details

Please ensure your delivery address is correct before completing your order.

If you notice an error, contact us as soon as possible at Admin@jjs-custom-creations.co.uk.

We will do our best to assist with corrections before dispatch, although changes may not always be possible once a parcel has been sent.

7. Lost, Delayed or Damaged Parcels

If your parcel has not arrived when expected, please contact us so we can investigate with the delivery provider.

If an order arrives damaged, please let us know as soon as possible. Photographs of the packaging and item can help us resolve the issue.

JJ's Custom Creations remains responsible for ensuring goods are delivered in accordance with applicable consumer law.

Where an order is lost, damaged or not delivered as required, we will provide the appropriate remedy.

8. Christmas & Seasonal Orders

Christmas is a particularly busy period for personalised products.

Please order early to allow time for production and delivery.

Any specific Christmas ordering deadlines or guaranteed delivery arrangements will be communicated separately where applicable.

Unless we expressly agree to a specific delivery date, Christmas delivery is not guaranteed.

9. Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law, including your rights if an order is not delivered within an agreed or legally required timeframe.

10. Contact Us

For questions about your order, production times, delivery or collection, please contact:

JJ's Custom Creations

Email: Admin@jjs-custom-creations.co.uk

Website: www.jjs-custom-creations.co.uk